Shipping Policy

Please ensure to provide full street address with pin code / zip code. In the event that the customer provides an incomplete or incorrect address the customer shall bear any penalties or fees.

At this time, we are shipping to Canada and United States, Belgium, Denmark, Finland, France, Germany, Italy, Netherlands, Sweden, United Kingdom, Switzerland, Australia, and Norway.

Below are estimates only and delivery times do not include the 1-3 days for processing.

Canada Shipping Rates
Standard Shipping on orders $89.94 and under (2 – 6 business days) – $12.99CAD
Standard Shipping on orders $89.95 and over (2 – 6 business days) – FREE
U.S.A. Shipping Rates
Standard Shipping on all orders (7 – 10 business days) – $12.99CAD
Shipping Rates for Belgium, Denmark, Finland, France, Germany, Italy, Netherlands, Sweden, United Kingdom, Switzerland,  and Norway
Up to 3 items – PostNL International Packet Tracked (6-21 Business Days) – $45.00CAD
4 and more items – APC Priority Worldwide Tracked Delivered (6-21 Business Days) – To be calculated at checkout
Australia Shipping Rates
Up to 3 items – APC Priority Worldwide Tracked(DDP) (11-15 Business Days) – $45.00CAD
4 and more items – APC Priority Worldwide Tracked(DDP) (11-15 Business Days) – To be calculated at checkout

*Actual delivery times and costs are subject to change.

*All rates in Canadian Currency

RSM Silks Online will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at customer’s address by postal / courier agency.

Shipment and Tracking details

Deliveries are generally made during normal working hours of courier companies.  No deliveries are made on weekends, festivals or holidays.

Once you place your order and the order is packed and handed over to our courier agent, you will receive an email with the tracking details.

US Shipping
This is fulfilled via Canada Post Tracked Packet – USA or Expedited Parcel – USA , depending on your size. Last mile delivery of US packages are tendered from Canada Post to USPS.

Import Duty and VAT Tax

Duties and taxes on shipments are legal requirements that is imposed by the government and must be settled before your shipment can be delivered. You may or may not be charged but this is beyond the control of RSM Silks Online. It will be the sole responsibility of the customer to pay these charges.

In-store Pickup

For in-store pickup, please select the “In-store Pickup” option at check out. There is a $4.99 processing fee unless the order is $49.95 and over. Once the order is ready, you will be contacted. Do not come to the store unless you have received confirmation.

If you have any questions please contact Customer Service. Thank you.