Shipping Policy

Our courier agent is Canada Post. Please ensure to provide full street address with pin code / zip code. In the event that the customer provides an incomplete or incorrect address the customer shall bear any penalties or fees.

At this time, we are only shipping within Canada and United States.

Currently, we are offering Free Standard shipping for all Canadian orders $49.95CAD and over. Customers will bare the charge of $9.99CAD on orders $49.94CAD or less. This promotion is subject to change any time.

Due to new safety procedures, shipping of orders may be delayed. Below are estimates only.

Canada Shipping Rates
Standard Shipping on orders $49.94 and under (2 – 6 business days) – $9.99
Standard Shipping on orders $49.95 and over (2 – 6 business days) – FREE
U.S.A. Shipping Rates
Standard Shipping on  all orders (3 – 10 business days) – $9.99

*Actual delivery times and costs are subject to change.

*All rates in Canadian Currency

RSM Silks Online will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at customer’s address by postal / courier agency.

Shipment and Tracking details

Deliveries are generally made during normal working hours of courier companies.  No deliveries are made on weekends, festivals or holidays.

Once you place your order and the order is packed and handed over to our courier agent, you will receive an email with the tracking details and Canada Post website details along with expected delivery date.

Import Duty and VAT Tax

Duties and taxes on shipments are legal requirements that is imposed by the government and must be settled before your shipment can be delivered. You may or may not be charged but this is beyond the control of RSM Silks Online. It will be the sole responsibility of the customer to pay these charges.

In-store Pickup

For in-store pickup, please select the “In-store Pickup” option at check out. There is a $4.99 processing fee unless the order is $49.95 and over. Once the order is ready, you will be contacted. Do not come to the store unless you have received confirmation.

If you have any questions please contact Customer Service. Thank you.